Tacit Intelligence lets your organization build scenarios, simulated situations drawn from your own work, and run both your people and artificial intelligence (AI) agents through them. Every session is scored against criteria your organization defines, so you can see exactly who handled the situation well, who missed something, and why. A scenario might be a workers’ compensation claim with an injured warehouse worker who only admits to doing side work when asked directly. Or a loan application where the numbers look fine until someone checks the applicant’s employment history. You define the situation, what a good outcome looks like, and what counts as a critical error. Tacit handles the simulation and the scoring. Whoever completes a scenario, whether a person on your team or an AI agent you configure, is called an operator. The same scenario, the same scoring criteria, either kind of operator. That means you can measure your people, measure your AI, and compare them on identical ground.

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Three scenario shapes

Scenarios come in three shapes, ordered from simplest to richest:

Decision tasks

All inputs are given up front. The operator reviews them and makes one judgment. The simplest shape, and the fastest to build.

Conversation scenarios

The inputs are held by a simulated persona. The operator has to ask the right questions, and build enough trust, to draw them out.

Journey simulations

Multiple sessions over simulated time. The situation evolves between sessions in response to what the operator did.

Quickstart

Build your first scenario, run a session yourself, and review the scored result.

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How scoring works

Each scenario defines measurable criteria: what the operator should accomplish, what errors they must avoid, and how quality is graded. Every session is scored against those criteria, and the report shows which were met and why. See Defining good for how to write criteria worth scoring against.

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Where to go next

The platform has a small vocabulary: scenarios, personas, operators, sessions, cohorts, and a few more. Core concepts defines each one in a paragraph and links to its full page. If you would rather learn by doing, start with the quickstart.